Subway is a multinational restaurant franchise, serving millions of customers in Australia and inevitably generating many customer complaints.
If you want to know how Subway Australia handles customer complaints and how to lodge your complaint under this system, then read on!
How does Subway Australia’s complaints resolution system work in 2024?
Subway Australia customers can contact online and offline customer support to file complaints via phone, email, social media and post. If they are not satisfied with the result, customers can resort to Australian consumer protection agencies, courts or review sites. Common complaints include billing, inadequate customer support, and poorly prepared food in 2024.
Keep reading if you want to know how to lodge your complaints with Subway Australia, what you can complain about, how they handle your complaints and much more!
How do I file a complaint against Subway Australia?
Complaints resulting from incidents in the restaurant should first be directed to the restaurant management or customer service representative.
You can first file the complaint with the employee serving you, and as long as it is simple, there should be no problem resolving it.
Otherwise, you move on to restaurant management. You can call local store management if you are not physically at the restaurant.
When you call, have all the details of your complaint ready so that there is no need to stop and look for them during the call.
How can I file a complaint against Subway Australia online?
Customers can file complaints against Subway Australia online as a way of escalating a failed restaurant dispute settlement.
You can make your complaint via the Contact Us page on the Subway Australia website. You will first need to provide your contact details.
Subway Australia also responds to complaints made on its social media pages, in some cases faster than it responds to emails.
Where can I send official letters from Subway Australia?
When it becomes necessary to send letters or physical documents to Subway Australia, you can do so via its official address:
Head office address: Level 1/42 Amelia St, Fortitude Valley QLD 4006.
What are the customer service contacts for Subway Australia?
Subway Australia customer support contact includes the following:
What are the contacts for Subway Australia regional restaurants?
You can contact regional restaurants across the Australian metro using one of the following contacts:
7 Hunter Street
- Shop F15, Hunter Connection, Sydney, NSW 2000.
- Telephone: 02 9223 6064.
Metcentre
60 Margaret Street, Sydney, New South Wales 2000. P: 0280199390.
Melbourne
- Melbourne, Victoria 3000.
- 187-193 Elizabeth Street, Telephone: 03 9670 2422.
- 218 Swanston Street, Telephone: 03 9662 4562.
- 40 Exhibition St Melbourne 3000, Telephone: 03 9654 0551.
- 104 Exhibition St Melbourne, Telephone: 03 9663 5344.
Where can I complain about Subway Australia?
Australia has several consumer protection agencies that operate at local, territorial and interjurisdictional levels.
These consumer protection agencies protect you from substandard products and unethical business practices.
Here are the consumer protection agencies you can file your complaint against Subway Australia with:
health department
Australian Competition and Consumer Commission (ACCC)
These two agencies look after the food production and business aspects of Subway Australia.
Subway Australia customers may also bring a claim in a small claims court in any of the Australian territories.
As such, there may be slight differences in procedure from jurisdiction to jurisdiction.
According to the Australian Capital Territory, the following will take place when filing a case in a small claims court:
- Obtain a form from the court officer, fill it out and file it with the court. Make sure you provide inaccurate information about you, the defendant, and your claim.
- The court will help you serve Subway Australia as a defendant. Within 14 days of service, Subway may offer to make amends, deny the claim, or negotiate.
- When your application is refused, Subway Australia will file a Notice of Defence, using files available to the court.
- You will be informed and a date will be set for an informal conference attended by you and Subway Australia.
- You may choose to have a lawyer. The bailiff will inform you of the legal procedure.
- You will have the opportunity to assert your claim, supported by evidence, and the defendant will have the opportunity to present their defense.
- If Subway Australia does not respond to your complaint, you can apply to the court for judgment against them.
What are common complaints against Subway Australia?
Common complaints against Subway Australia include:
- Be charged for canceled orders
- Poorly prepared food
- Unsanitary conditions when serving food. For example, a worker who sneezes into their hand while preparing a meal
- Overworked staff leading to delayed or missed orders and inattentive staff
- Rude management staff when handling complaints
To learn more, you can also read our articles on Subway complaints, what is Subway and Subway’s competitors in the United States.
Conclusion
Subway Australia customers have several ways to channel their complaints into the company’s customer support system.
If they find them unsatisfactory, customers can use consumer protection agencies or file a complaint in a small court to resolve their complaints.
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