McDonald’s NZ is the favorite fast food restaurant for many people in New Zealand, especially burger lovers. As a result, the franchise attracts millions of customers and is often outdated.

However, despite many customers, the restaurant promises flawless services and allows consumers to file complaints. Read on and find out how to file a complaint with McDonald’s NZ!

How does McDonald’s NZ receive and handle complaints in 2024?

McDonald’s NZ is open to receiving complaints about its products and services through in-person visits or remote channels in 2024. To make complaints remotely, you can call customer service, complete online forms or use the The company’s official application. Thereafter, the company will review and investigate the issue before making a final resolution.

If you want to find more information on how McDonald’s NZ receives and handles complaints, how to file a complaint, common types of complaints customers make at the restaurant, and much more, keep reading!

How can I complain to McDonald’s NZ?

You can make a complaint to McDonald’s NZ in person, through the mobile app, using an online form on the company’s website or by calling the restaurant or parent company.

Suppose you are not satisfied with the services of a restaurant or you are facing a challenge while purchasing food items from McDonald’s NZ.

In this case, you can lodge a complaint with the employee concerned.

The staff involved can help you find solutions to the problem immediately.

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However, if they cannot help you, they will give you instructions on how to resolve the problem individually or direct you to someone else.

Alternatively, you can choose to complain about your experience with McDonald’s NZ by contacting the customer service team through the McDonald’s app.

If you use the app to report complaints and provide feedback to McDonald’s, the feedback and complaints will go directly to the restaurant you ordered from.

Plus, it will also earn you rewards!

Additionally, McDonald’s NZ allows customers to submit complaints using an online form provided on the company’s official website.

However, the company encourages customers to review the privacy policy and terms and conditions before completing the online form.

The online form will prompt you to share your legal name, address, primary contact number, and valid email address.

Additionally, the form allows you to include details about the specific restaurant you were served at, as well as the day and time of the visit.

Once you have entered all the important details, you will need to describe the incident in the comments section and decide if you would like to hear from the company regarding the issue.

It is important to note that McDonald’s NZ may need to contact you regarding this matter during the investigation to make considered and valid decisions.

Additionally, you may choose to report your dissatisfaction by calling McDonald’s NZ customer service at 0 (800) 622-227.

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If you prefer to call the restaurant directly, you can find their specific contacts via the McDonald’s NZ restaurant locator.

Complaints to the head office can also be sent directly by written mail to the following address:

302 Great South Road, Greenlane

Auckland 1051

Telephone: (09) 539 4300

Postal address: PO Box 6644, Wellesley Street, Auckland 1141.

What are common types of complaints made at McDonald’s NZ?

What are common types of complaints made at McDonald's NZ?

The most common types of complaints against McDonald’s Nz include:

  • Hygiene standards in the restaurant: Customers have reported cases of overflowing trash cans, unsanitary bathrooms, dirty tables and bathrooms, and no hand soap in some restaurants.
  • Long queues: Customers have complained about having to wait a long time for their orders to be fulfilled.
  • Bad customer service: Customers reported that some staff showed no sense of customer service to visiting customers.
  • Poor quality food products: While McDonald’s is known for its high quality, customers have provided feedback on food products not made to the restaurant’s standards.

How do I contact McDonald’s NZ if I have a complaint?

You can contact McDonald’s NZ via the following communication channels:

How do I email McDonald’s NZ if I have a complaint?

Unfortunately, you cannot email McDonald’s NZ directly to file a complaint regarding dissatisfaction at one of their restaurants.

The Company does not provide email addresses to handle complaints related to its products and services.

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Instead, the company provides an online form that submits complaints electronically.

Additionally, you can resort to calling or using the mobile application to submit your claims.

How does McDonald’s NZ handle complaints?

Once McDonald’s NZ receives complaints from its customers, customer service can respond to the complaint immediately or provide direction on when the matter will be addressed.

If you decide to make a complaint via the online form available on the Website, McDonald’s NZ allows you to determine whether or not the company can contact you about this.

If you authorize contact regarding the complaint, McDonald’s NZ will review, investigate the complaint and notify you of the final decision.

What are the operating hours for McDonald’s NZ customer support?

McDonald’s NZ customer support hours are 10:00 a.m. to 7:30 p.m. Monday and Tuesday, while Wednesday to Friday operating hours are 8:30 a.m. to 4:00 p.m.

To find out more, you can also read our articles on McDonald’s complaints in Australia, McDonald’s complaints in the UK and McDonald’s complaints.


McDonald’s New Zealand accepts complaints by allowing customers to visit its respective restaurants in person, call customer service, use the mobile app or complete an online feedback form.

Once the company receives the complaints, they may be resolved immediately or McDonald’s will request more time to review and investigate the issue before making a final decision.

Visit Les Gourmandises for more information.

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