McDonald’s is a renowned global fast food brand, occupying the largest share in the market segmentation in Australia.

However, to maintain the restaurant’s reputation, McDonald’s must improve customer satisfaction by having a reliable complaints department. So, jere that’s all you need to know about McDonald’s complaints in Australia!

How is McDonald’s Australia handling and receiving complaints in 2024?

McDonald’s Australia has a system that allows customers or staff to submit complaints. This system consists of a direct toll-free number, emails, customer service, social media platforms, and the company’s website contact forms in 2024. Unfortunately, the sites of review gave McDonald’s low marks for the effectiveness of handling complaints.

To find out more about the system, how McDonald’s Australia handles and receives complaints, the types of common complaints filed against McDonald’s Australia, and much more, read on!

What are common complaints made against McDonald’s Australia?

  • Violation of employee rights. A number of McDonald’s employees have filed complaints of sexual harassment and gender-based violence.
  • Low quality products. Some customers have complained of food poisoning, pointing to the poor quality of the food.
  • Poor service delivery. Customers complain about being served cold food and dry food compared to what they ordered.
  • Long wait at the drive-thru as it takes more than the estimated wait time of 3 minutes. Instead, customers take up to 10 minutes or even more.
  • Complex menu. New menu items are a burden on employees and franchisees since the menu is overloaded, causing long waits and being too expensive for franchisees.
  • Exploitation of young workers; McDonald’s Australia has been accused of subjecting young employees to extra tasks with long working hours contrary to labor policy.
  • Wrong direction. Some branches, such as McDonald’s Western Cape, have disappointed customers in the past due to poor leadership style.
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How do I file a complaint with McDonald’s Australia?

For incidents in the restaurant, customers can complain about the staff to the manager.

If you do not receive satisfactory assistance, you can contact McDonald’s Australia head office using the customer service number: (02) 9875 6666.

In the unlikely event that your complaint is not resolved after making the direct call, you can choose to personally visit customer service or send an email.

You can also visit the company’s website, click « Contact Us » and access an online form where you can register your complaint.

Most importantly, you should read the McDonald’s AU Privacy Policy and Terms and Conditions before raising any concerns to the team.

While making complaints, one should strive to be precise and straight to the subject without getting lost for effective results.

What are the checklists when filing a complaint with McDonald’s Australia?

The company allows any customer to make a formal complaint in writing to the McDonald’s Australia RTO. Complaints must have the following checklists:

  • Complaint filing date
  • Name of complainant
  • Nature of complaint
  • Date of the event giving rise to the complaint
  • Any other relevant information or attachments (if applicable)

Can McDonald’s Australia collect personal information about its customers without their consent?

Can McDonald's Australia collect personal information about its customers without their consent?

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McDonald’s recognizes the trust with which you have shared your personal information.

Therefore, unless otherwise defined in the privacy policy, the security of your information with the company is ensured.

How can I contact McDonald’s Australia?

You reach the company using the following contacts:

How can I contact the McDonald’s Australia regional office?

You can use the following region-specific information to contact the McDonald’s Australia regional office:

  • Victoria Regional Office: 2 Smith St, COLLINGWOOD VIC 3066
  • Telephone: (03) 94185555
  • Fax: (03) 94185595
  • Queensland Regional Office: 1364 Gympie Road Aspley,
  • BRISBANE QLD 4034
  • TELEPHONE: (07) 3838 6000
  • Fax: (07) 3630 3999
  • South Australian Regional Office: 36 Bank St, Adelaide 5000
  • Telephone: (08) 82210 5100
  • Fax: (08) 82105188
  • Western Australia Regional Office: 18 Lyall St, Ascot WA 6104
  • Telephone: (08) 94755999
  • Fax: (08) 94755900

What has McDonald’s Australia done to protect its staff and customer relationships?

The company has developed a document called Respectful Workplace Policy to improve a positive work environment in its restaurants.

The document elaborates on issues such as its application, unacceptable work behavior, victimization, unlawful harassment, conflict resolution mechanism, and many others.

How effective is McDonald’s Australia in handling complaints?

Unfortunately, customers and workers have rated McDonald’s Australia negatively in the Complaints Committee.

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This indicates that McDonald’s Australia is performing woefully in terms of service delivery and resolving complaints made against it.

The restaurant also didn’t rate highly on other review sites.

For example, Trustpilot rates McDonald’s Australia as « poor » with 2.3 stars. The results were obtained after analyzing 24 reviews.

To find out more, you can also read our articles on McDonald’s UK complaints, McDonald’s complaints and whether McDonald’s is an ethical company.

Conclusion

McDonald’s Australia strives to maintain its iconic nature as a successful leader in the fast food industry by establishing various mechanisms that dissatisfied customers can use to lodge complaints.

The main ways to report cases against the company include direct telephone calls, emails, filling out complaint forms and social media pages (Twitter, Facebook and Instagram).

Visit Les Gourmandises for more information.

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