KFC is a multinational company operating in various countries, so it must have an effective complaint management system for different types of customers.

So, if you are curious about how this complaint handling system works and how to file your complaint, please read on for more information!

KFC complaints

KFC has various channels for its customers in each operating region to receive and address complaints. These can be made in the ordinary way – in person, by telephone or via online channels in 2024. The company has also trained its staff to handle complaints locally. However, reviews and ratings indicate dissatisfaction with KFC’s complaint resolution system.

Read on if you want to know more about how KFC receives and handles customer complaints, and how to contact KFC and file a complaint wherever you are!

How to file a complaint at a KFC restaurant?

If you are still at the restaurant, you can present your complaint to the staff serving you or anyone else nearby.

This is useful for claims such as undisputed errors in your transaction.

If you are unhappy with the resolution and have not left the restaurant, or if you wish to complain about the staff, you can request to see the manager.

Additionally, each KFC area of ​​operation has a regional headquarters, to which you can escalate your complaint.

These regional offices can be contacted by calling customer service or through online channels.

How do I make my complaint if I ordered online from KFC?

For complaints relating to online transactions, customers have several options for filing a complaint:

  • They can lodge their complaint at the KFC point of sale where they collect their online orders
  • In some areas, KFC is a participating restaurant on online shopping platforms.
  • These platforms may only support certain aspects of customer complaints.
  • Customers can also file their complaints by calling customer service in their area, KFC’s contact page on the website, via email or on social media.
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How can I contact KFC to file a complaint?

Here are some of the contacts in some of KFC’s main business areas:

1. North America

2. The United Kingdom

3. Australia

Where can I submit my KFC complaint?

Where can I submit my KFC complaint?

In addition to going through KFC channels, customers with complaints can go through government and private agencies.

Customers who file their complaints with government agencies must do so in the country where the transaction and incident took place.

Most countries in which KFC operates have government consumer protection agencies whose contacts can be found on that government’s online portal.

In the United States, these agencies include:

When the customer files a complaint, these agencies undertake investigations and take appropriate action.

Customers can also submit their complaints on various review sites, including social media, that operate in their country.

The potential negative publicity this can generate often requires KFC to resolve complaints adequately and quickly and put long-term measures in place.

Some review sites like Resolver and Better Business Bureau also handle complaints, even though they aren’t KFC.

If the customer considers it useful, he can file a complaint in court.

Where can I complain if my incident happened at KFC abroad?

KFC does not indicate whether its headquarters office in Kentucky can handle complaints about overseas incidents.

However, whenever you file your claims, they will be processed in the country where they occurred.

In fact, the contact form on the KFC website asks you to fill in your zip code to help process complaints.

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Additionally, the online contact form for another region may not be available if you are not in that particular location.

What happens when you file your complaint with KFC?

KFC has trained its staff to handle as many complaints as possible locally, by setting up a customer complaints handling structure.

This structure follows this basic pattern:

  • You receive an automatic notification that your complaint has been received and registered if you make it online.
  • Someone will quickly contact you to take the details of your complaint. Be specific and precise.
  • You can present the evidence you have at this stage. KFC keeps a record of this interaction. You should do the same.
  • An investigation into the truth of your allegations may follow.
  • Depending on the outcome, KFC may clarify its position and propose changes.

KFC tries not to upset you and may offer apologies, coupons or refunds, even if you haven’t sufficiently substantiated your case.

However, the company will not admit any legal liability.

What are common complaints filed against KFC?

Here are some of the common complaints received about KFC:

  • Food quality is a common cause of complaint at KFC. Many customers complain that the food is cold and not freshly prepared.
  • Some also claimed they were served bad food and, in some cases, contaminated food.
  • KFC has run out of food on several occasions, causing an outcry from customers, recent examples being chicken and fries.
  • KFC staff have been accused of being rude, impatient and indifferent to customers’ difficulties.
  • Several customers complained of receiving incomplete deliveries of their orders and staff offered no compensation.
  • Customers have also expressed dissatisfaction with the way their complaints are handled, saying that sometimes customer service does not receive calls.
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How effective is KFC’s complaint resolution mechanism?

Unfortunately, many review sites indicate that consumers feel that KFC’s complaint handling mechanism is not effective.

For example, the customer service dashboard rates KFC’s complaint resolution mechanism as terrible. KFC ranked 777th out of 995 companies rated by the review site.

The fast food restaurant scored 1.5/10 for dispute resolution, 2.2/10 for accessibility and 2.7/10 for staff friendliness.

Its final score across all points was 24.05/200 based on 1,209 reviews on the customer service dashboard.

Additionally, on Hissing Kitty, KFC received 1.49 stars based on 917 complaints.

KFC doesn’t fare any better overseas either. In the UK, Trust Pilot only gave it 1.5 stars out of 5.

What are KFC customer service hours?

If you complain in person or call, KFC is only available during business hours, depending on the region.

Calling and filing your complaint in person may be quicker than other methods.

However, you can make your complaint online at any time and someone will contact you during office hours.

To learn more, you can also read our articles on 9 reasons why KFC is so popular in Japan, SWOT analysis of KFC and why KFC is so good.

Conclusion

KFC has invested in developing a complaints resolution mechanism. Consumers can easily file their complaints in person at the restaurant, by phone or online.

Unfortunately, some customers remain dissatisfied and therefore resort to review sites, government agencies, and the law to air their grievances.

Visit Les Gourmandises for more information.

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