One of the highest rated fast food restaurants in the UK is Kentucky Fried Chicken. It often attracts a high number of consumers who added pressure to the franchise because most of them have high expectations.

If you’re a KFC UK customer, read on and find out how to complain to the restaurant if you receive products or services that aren’t up to par.

How does KFC UK receive and handle complaints in 2024?

KFC UK offers numerous communication channels, which customers can use to lodge complaints in 2024. If customers are dissatisfied, they can lodge complaints in person or remotely via calls, the company website and social media. Once a customer files a complaint, the company’s customer support team reviews and investigates the issue in order to find satisfactory solutions.

Read on to find out how KFC UK receives and handles complaints, common types of complaints against the company, how to file one and much more!

How can I complain to KFC UK?

If you are not satisfied with the products and services offered by KFC UK, you can address your complaints to the restaurant, in person or remotely.

Customers who experience incidents at a KFC restaurant can file a complaint directly with the employee concerned.

However, if the employee seems rude or unwilling to help you resolve the complaint, you can ask to speak to the franchise manager and report your complaint.

Alternatively, you can complain to a KFC restaurant or your online order remotely by doing the following:

  • Call customer service
  • Fill out the KFC customer contact form
  • Visit the company’s website and social networks
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If you choose to call the company’s customer support, you can contact the team directly at 0(345) 753-2532.

However, you should be prepared to wait in line, due to the high number of calls to the company.

In addition to calling the team, you can make a complaint to KFC UK by filling out a contact form available on the company’s website.

The contact form on the website allows you to put your full name, all essential complaint details, as well as your contact details.

To better resolve the complaint, KFC UK asks you to include details of a restaurant you are complaining about, as well as the date and time of the visit.

In this way, the complaint form collects conclusive information that can be used to find solutions.

Additionally, you can decide to visit the customer service page on the official website and complete the online survey which allows you to give details about the last KFC UK restaurant you visited.

You can also contact KFC UK to lodge a complaint by visiting the company’s social media pages and reporting your challenges or unsatisfactory experiences through direct messages.

For example, you may choose to visit the company’s Facebook or Twitter pages and file public or private complaints.

However, it is important to note that any complaints containing private or sensitive information should not be made in public forums.

Additionally, you can send complaint letters to the company’s head office at:

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Kentucky Fried Chicken (Great Britain) Limited,

Orion Gate, Guildford Road

Woking, Surrey, GU22 7NJ

United Kingdom

What are common complaints made against KFC UK?

What are common complaints made against KFC UK?

The most common types of complaints filed by customers against KFC UK include:

  • Food poisoning: KFC UK has received backlash following food poisoning incidents.
  • Slow service in restaurants: Slow services often led to long queues.
  • Poor hygiene in restaurants: Customers complained about dirty surfaces in the restaurant.
  • Incorrect commands: Mixed orders are becoming more and more common at KFC UK.
  • Poor quality food: Customers have complained about some foods not meeting KFC standards.

How do I contact KFC UK in the event of a complaint?

In the event of a complaint, you can contact KFC UK via the following contact channels:

Kentucky Fried Chicken (Great Britain) Limited

Orion Gate, Guildford Road

Woking, Surrey

GU22 7NJ

United Kingdom

What is the phone number for KFC UK?

The KFC UK contact numbers are as follows:

How do I email KFC UK to make a complaint?

Unfortunately, you cannot email KFC UK directly with a complaint. The complaints department does not provide an official complaints email for sending complaints.

Instead of an email address, the company offers the ability to submit complaints via contact forms.

Contact forms work in place of an email, which you can use to submit the complaint electronically in the description box.

Other options for submitting complaints to KFC UK are calling customer service or visiting the company’s website and official social media pages.

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How does KFC UK handle complaints?

Depending on how you filed the complaint, you may receive instant resolution or information about when the complaint will be resolved.

For example, if you file a complaint in person, the person concerned can resolve the problem, direct you to someone who will help you, or tell you when the problem will be resolved.

Likewise, if you call to file a complaint, you can get a solution instantly, or the customer service agent will let you know when the problem can be resolved.

For serious complaints sent via the website or social media accounts, KFC UK will review them and get back to the complainant via emails or calls.

What are the KFC UK customer service opening hours?

KFC UK customer service hours Monday to Saturday are 9 a.m. to 8 p.m., while on Sunday service hours are 11 a.m. to 5 p.m.

It is important to note that these service hours may be reduced during UK public holidays.

To learn more, you can also read our articles on KFC Australia complaints, KFC complaints and what KFC is.


KFC UK receives complaints through in-person visits, calls, contact forms, the official website, written emails and its social media pages.

Through these forums, customers can file complaints if they are dissatisfied with the company’s products and services. The company then tries to resolve complaints to maximize customer satisfaction and loyalty.

Visit Les Gourmandises for more information.

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