Since KFC’s introduction to the Australian market, the company has enjoyed huge success over the past few years, with more customer conversions each year.

KFC Australia must have an effective complaints department to retain its many customers. Therefore, read on to find out how KFC Australia receives and handles complaints!

How is KFC Australia receiving and handling complaints in 2024?

KFC Australia is open to receiving complaints from customers dissatisfied with their products and services in 2024. Customers can make complaints in person at their local KFC restaurant, or by calling customer service, filling out a contact form and sending a message to the company’s social media platform. . The company works to resolve complaints to improve the customer experience.

If you need more details on how you can file a complaint with KFC Australia, common types of complaints filed with the company, contact details and much more, keep reading!

How do I file a complaint with KFC Australia?

You can file a complaint with KFC Australia by speaking to an employee in person, calling customer service, or using the contact form available on the company’s official website.

If you order food from KFC Australia through Takeaway, Dine-In or Drive Thru, you may choose to lodge your complaint with the person serving you.

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Since you are already in contact with a KFC Australia employee, they can find solutions instantly or direct you to someone who will help you resolve the issue.

You can also choose to file a complaint by calling KFC customer service at (02) 9930-3000 (head office).

Additionally, you can also decide to file a complaint using the KFC contact form, available on the company’s official website.

Customers can also file complaints by posting and sending direct messages on the company’s social media platforms, as well as sending complaint letters to the head office.

What are common complaints at KFC Australia?

According to the company’s website, the most common complaints made to KFC Australia include:

  • Order accuracy, i.e. wrong orders and missing items.
  • Cleanliness i.e. dirty shops and toilets.
  • Restaurant maintenance.
  • Company marketing strategies.
  • Quality of KFC products.
  • Speed ​​of services.
  • Public liability.

How do I contact KFC Australia to make a complaint?

How do I contact KFC Australia to make a complaint?

If you have any complaints regarding KFC Australia products and services, you can contact customer service by the following means:

20 Rodborough Road

French Forest NSW

2086

Australia

How can you email KFC Australia to make a complaint?

Unfortunately, you cannot email KFC Australia directly if you wish to make a complaint regarding the company’s products and services.

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Instead, the company offers the option of using an online form to submit the complaint electronically.

Once you visit the “ Contact us” on the company’s website, KFC Australia informs you of the need to provide personal information and how this will help resolve the complaint made.

The page also informs customers about KFC Australia’s compliance with the Privacy Policy and how customers can find instructions for making complaints regarding violations of this policy.

When filling out the contact form, you must provide your name and select a reason for filling out the contact form.

Since you are filing a complaint, select “ Complaint,” and the type of issue you want to submit.

Other details you will need to fill out include the following:

  • Specify the category of the complaint.
  • Suburb or zip code of the store you visited.
  • The type of visit i.e. take-out, drive-thru, dine-in and delivery.
  • The order number.
  • More details on the complaint.
  • Your contact details, i.e. your telephone number and email address.

Once you have included all the details and submitted the contact form, KFC Australia will review the complaint and respond to you accordingly by mail or telephone.

What are the operating hours for KFC Australia?

KFC Australia customer service hours are 9am to 5:30pm, Monday to Saturday. However, service hours are from 10:00 a.m. to 4:00 p.m. on Sundays.

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To learn more, you can also read our articles on KFC complaints, KFC SWOT analysis and why is KFC.

Conclusion

KFC Australia has been vigilant in receiving customer complaints to maximize customer satisfaction.

You can file a complaint by making in-person visits, phone calls, filling out a complaint form, and sending messages to the company’s social media account. Subsequently, KFC Australia reviews the complaints and offers solutions.

Visit Les Gourmandises for more information.

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