Burger King, one of America’s largest fast food chains, has successfully opened and operated multiple physical locations across the United States and beyond.

However, due to its extensive business operations and global reach, customers may wonder how Burger King handles and receives complaints. If you’re wondering the same thing, keep reading!

How does Burger King handle and receive complaints in 2024?

Burger King accepts complaints raised by customers who encounter problems in restaurants or when completing their online orders. The customer can choose to speak to the restaurant staff or raise their complaints through online platforms in 2024. Burger King will act on the complaint and provide solutions to the customer in both cases.

If you would like to find more information on how to file a complaint with Burger King, common types of Burger King complaints, contact information and much more, keep reading!

How do I file a complaint with Burger King?

If you wish to make a complaint regarding your experience at the Burger King restaurant, you can do so by contacting the on-site staff, who will act to resolve the matter.

If they are unable to resolve the issue, however, you can ask to speak to the line manager, who will provide you with details of how your complaint will be resolved.

Additionally, you can decide to contact Burger King remotely and report your complaint.

LIRE  5 Best Starbucks Espresso Beans You Must Try (Complete Guide)

Burger King allows customers to call customer service, send messages on the company’s social media platforms and fill out the customer complaint form on the website.

The customer complaint form provides a section for customers to include their personal data, contact details and a detailed description of the complaint.

Once the customer submits the form, he must wait for a response from the company.

What are common complaints against Burger King?

Common types of complaints against Burger King include:

  • Delivery complaints at Burger King, which include missing items/incorrect orders, damaged items, delayed deliveries, incomplete deliveries, and food quality
  • Mobile ordering complaints including missing/incorrect orders, restaurant couldn’t find orders, restaurant didn’t have items, food quality, or store is closed
  • Restaurant complaints that include order accuracy, food quality, service issues, payment issues, crown card requests, and other issues that arise
  • Complaints regarding login issues, which may include issues such as email link not working, login code not working, email link not received, and error message received when of the connection
  • Complaints about payment issues, including payment errors, problems adding a payment method, multiple charges on the same order, incorrect charges, and payment issues inside the restaurant
  • Loyalty complaints that include failure to pass loyalty code to work in the restaurant, failure to purchase to earn loyalty points, among others
  • Customer account complaints, which may indicate that the customer is having difficulty updating their account information or is unable to find their account
  • Claims about technical errors that include a blank screen, or the customer is unable to place their order on the company’s website
LIRE  Does Starbucks accept Venmo in 2024? (Guide)

How do I contact Burger King to file a complaint?

If you do not present your complaint at the physical Burger King restaurant, you can contact the company remotely through the following channels:

  • Call customer service at 1-866-394-2493
  • submit your complaint via the customer service contact form, available on the company’s website
  • send complaints by Twitter
  • Follow Burger King’s Instagram
  • You can follow the Burger King Facebook page

How do I email my complaint to Burger King?

How do I email my complaint to Burger King?

Unfortunately, Burger King corporate headquarters does not handle customer complaints sent by email.

Therefore, the company does not provide email addresses for submitting complaints.

However, if you can only communicate by email, you should determine who is receiving the complaint and message them directly.

In this case, you should start by sending an email to the store owner or store manager.

If at this point you do not receive the response you want, you can request the email address of the general manager or franchisee.

As you move up the chain of command, be sure to keep a list of everyone you contacted, along with the date and time of the communication.

It is also important to include the franchise name because not all Burger King restaurants are owned by the parent company.

LIRE  Does Starbucks Chai Tea have caffeine in 2024? (Complete Guide)

How effective is Burger King in handling complaints?

Unfortunately, most websites give Burger King a low rating when it comes to complaint resolution.

For example, Hissing Kitty rates the company 1.52 stars out of 5 stars. The rating is based on 811 complaints.

Of the 3,955 Burger King complaints filed via the Complaints Commission website, only 226 have been resolved, while 3,729 remain unresolved.

The website gives Burger King a rating of 1 out of 5 for resolving complaints.

Consumer Affairs also gives Burger King a rating of 1.9 out of 5.

What are the Burger King customer service hours?

Burger Kings customer service hours are Monday through Friday, 9 a.m. to 5 p.m. Central Standard Time.

During this period, customers can call the restaurant at 1(866) 394-2493 and receive suggestions on how to resolve the issues raised by the complaint.

To learn more, you can also read our articles on Burger King SWOT analysis, Burger King competitors, and why Burger King is so bad.

Conclusion

Burger King has a system for receiving and responding to complaints. Customers should feel free to call customer service, message the company on Facebook, Instagram, Twitter, or fill out the complaint form on the company’s website.



Visit Les Gourmandises for more information.

Publications similaires

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *