Burger King UK is one of the best-known fast food restaurants in the British food industry. The restaurant has fast and reliable services that have earned consumer loyalty.
However, even with this excellent reputation, customers may need to report complaints. Therefore, read on to find out how Burger King UK receives and handles complaints!
How does Burger King UK receive and handle complaints in 2024?
Burger King UK receives customer complaints via contact forms on the company’s website, customer service emails and social media platforms in 2024. If you order from a restaurant, you can file a complaint immediately by speaking to the employee concerned. Once the company investigates the complaint, appropriate solutions are offered.
If you would like to find more information on how to file a complaint with Burger King UK, common types of complaints with the company, contact details and much more, keep reading!
How do I file a complaint with Burger King UK?
If you have a complaint about the products and services offered at Burger King UK restaurants or mobile ordering, you can make a complaint in person or remotely.
You can file the complaint in person as soon as it arises during the physical ordering at the restaurant.
In this case, you can file the complaint with the employee concerned or ask to speak to the franchise manager.
Additionally, you can visit the restaurant later and file your complaints with the employee.
You can also make complaints against Burger King UK remotely by filling out a contact form, emailing customer service, messaging their social media platforms or calling the head office.
The contact form for filling out complaints is available on the company’s website under Get in touch page.
Once you open the page, Burger King UK will prompt you to select a topic from a list of support topics, based on the category of your complaint.
If the complaint concerns a past order, Burger King will need to locate the order in your account to retrieve important information. Therefore, you will be prompted to log in to your account.
Typically, the contact form will ask you to fill out details such as your name, email address, store location, order date, and a detailed description of the incident.
You must also provide your number and agree to abide by the company’s privacy policy and terms of service before submitting your complaint.
You can also email customer service directly via [email protected].
In this case, you must provide precise and detailed explanations about the incident to help with instigation.
Also include your phone number to make it easier for the company to contact you if necessary.
Another option to file a complaint with Burger King UK is to send a message to the customer service team through their official social media pages like Facebook and Twitter.
You can also choose to call the head office directly on 03332 074208, but you must be prepared to queue.
However, for complaints directed at specific restaurants or franchises, it is strongly advised to use other options rather than calling the corporate office directly.
What are common complaints with Burger King UK?
Common complaints to Burger King UK fall into the following categories:
- Complaints about mobile orders. For example, when stores are closed, an order is charged incorrectly, multiple charges on the same order, and difficulty adding payment methods.
- Complaints about restaurant experience. For example, complaints about order accuracy, food quality, payment issues, complaints about staff, food availability, and speed of restaurant service.
- Complaints about deliveries via the BK UK app or website. These complaints include complaints about missing items or incorrect orders, food quality, delivery delays, damaged food, and cold food complaints.
- Complaints about deliveries made by Deliveroo, Just Eat or Uber Eats. These complaints include damaged food, long wait times, undelivered orders, and complaints about the delivery person.
- Complaints regarding BK UK account login issues. These include complaints about login codes not working, login codes not received, and error messages when logging in.
- Complaints about BK UK account issues. These include complaints such as difficulty updating account information or deleting the account.
- Complaint about technical errors in the Burger King application. Complaints about network issues, uninterrupted downloading, blank screen, and inability to place an order on the app.
How can I contact Burger King UK to make a complaint?
If you have a complaint to make with Burger King UK, you can make your complaint via the following channels:
How does Burger King UK handle complaints?
Burger King UK is open to handling complaints received from customers in order to minimize dissatisfaction and maximize satisfaction.
Once the company receives the complaints, the management reviews the complaint and suggests appropriate implementation to resolve the issue.
For example, complaints regarding orders placed via the BK UK website or app are eligible for a partial or full refund after investigating the issue.
However, the company does not offer refunds for orders placed through different platforms such as Deliveroo, Just Eat or Uber Eats.
In the event of a complaint against these platforms, Burger King UK recommends that customers request a refund by contacting customer service directly.
What are Burger King UK customer service hours?
As Burger King UK accepts customer complaints via form, emailing and messaging social media platforms, there are no specified customer service hours.
Therefore, customers can submit complaints at any time of the day.
To learn more, you can also read our articles on what is Burger King, Burger King complaints and Burger King SWOT analysis.
Conclusion
Burger King UK accepts complaints via email contact forms and social media. If it is a major complaint, customers can call the head office directly to file the complaint.
Once the company receives the complaint, customer service takes note of the details provided, conducts an investigation, and provides final feedback. After a thorough investigation, the company may offer partial or full refunds.
Visit Les Gourmandises for more information.
